Frequently Asked Questions - The Chelsea 草榴社区 Company

草榴社区

Frequently Asked Questions

Single Issue FAQs

Single copies of our magazines and other related products are available to buy from the Chelsea 草榴社区s Shop:

You will receive an email confirming your order within 24 hours.

Yes, our credit card payment system is secure and online transactions are verified using SSL encryption software to keep the details of your order and your credit / debit card information secure.

We aim to deliver orders to mainland UK within 7-10 days. Delivery times for overseas orders will vary according to local infrastructures, however, approximate delivery times are up to 21 working days for Europe and up to 60 working days for Rest of World.

Please note that we do not process orders over the Bank Holidays.

Back issues are available to buy through the Chelsea 草榴社区s Shop and are subject to availability. Where possible we will indicate issues that are sold out and no longer available.

The cost of postage is included in your order. Usually a fee of 拢1.50 applies for UK deliveries and 拢2.50 for Rest of World deliveries.

You can reset your password yourself by clicking here. Alternatively email info@chelseamagazines.com for further assistance.

If you pay using any non-sterling currency the price you pay will be converted by your credit card company at the current rate of exchange and may fluctuate.

Please contact info@chelseamagazines.com for assistance, remembering to state which title and issue you have bought, along with confirmation of your order.

Please contact info@chelseamagazines.com for assistance, remembering to state which title and issue you have bought, along with confirmation of your order.

You can login to your account and edit your personal details online yourself, or alternatively email info@chelseamagazines.com for further assistance.

If you change your mind and want to cancel your order then you can do this if the goods have not already been dispatched and we will refund you the total price. If we are unable to deliver the goods within 30 days of placing your order with us we will refund the total price of the goods.

Digital Subscription FAQs

Our digital subscriptions are designed to work on the majority of desktop computers and laptops, plus mobile and tablet devices on the Apple, Android and Amazon platforms via our free apps.

Once you've placed your order you will receive an email with instructions and login details to access your digital subscription, starting with the latest issue.

Your login details will allow you to access your digital subscription online via a desktop computer and through Apple, Android, Amazon mobile and tablet apps.

The digital edition will be available for subscribers to download on the same day as the issue goes on sale in the shops.

The first issue you receive will be the current issue at the time of taking out your subscription. You will receive this as soon as your payment has been processed and your subscription activated.

If you take out a Direct Debit subscription, this will automatically continue until you choose to stop. You must cancel your Direct Debit before the next claim is due. If you paid for your subscription by credit or debit card then we will send you a renewal notification email reminder. If you don't renew we will also send you a letter to remind you.

If you take out a Direct Debit subscription, this will automatically continue until you choose to stop. You must cancel your Direct Debit before the next claim is due. If you paid for your subscription by credit or debit card then we will send you a renewal notification email reminder. If you don't renew we will also send you a letter to remind you.

Your digital subscription will only grant access to the issues that are published during your subscription term. You will not have free access to back issues in the archive, however you will be able to purchase these separately.

If you experience any technical problems accessing your digital subscription then please email the support team support@apazine.com.

A print subscription does not give you automatic access to the digital edition. If you would like to receive both the print and the digital editions of the magazine, then you will need to take out two separate subscriptions: one print, one digital.

Taking out a digital subscription as a gift is as easy as signing up for yourself. Simply select the option to buy a subscription 'For someone else' then include the recipient's details in the appropriate fields at checkout and we will send the confirmation and setup email straight to them.

If you have a question about your digital subscription that is not answered above and does not require technical support, then please contact info@chelseamagazines.com / +44 (0)20 7349 3700. Lines are open Monday to Friday, 8.30am to 6.00pm (GMT).

Portfolio Plus FAQs

For answers to questions about Portfolio Plus, please visit the Artists & Illustrators website
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Email: info@chelseamagazines.com